Privacy Policy

(Last updated October 2026)

1. Who we are

Zelah Solutions Ltd (“we / us / our”) is registered in England & Wales (company no. 14103873) and is registered with the Information Commissioner’s Office (ICO), registration number ZB921191.
Registered office: 30 Pwll Road, Llanelli, Carmarthenshire SA15 4AP.
Email: hello@zelahsolutions.com

We provide bookkeeping and accounting services to sole traders, mainly driving instructors.

Our website zelahsolutions.com is aimed at UK visitors.

2. Personal data we collect

Data	How we collect it	Why we collect it (lawful basis)	Typical retention
Name, business name, email, phone	Contact forms, WhatsApp, phone and email	Respond to your enquiry (legitimate interests)	12 months after last contact if you do not become a client
Identity documents and ID check results	Secure online ID check when you become a client	Confirm your identity, as required by the money laundering regulations (legal obligation)	5 years after our client relationship ends
Billing details (address, bank ref)	When you become a client	Accounting & contract performance (contract, legal obligation)	7 years (tax law)
Bookkeeping information (bank transactions, income, expenses, receipts)	Bank connection and information you provide, held in QuickBooks	Provide your bookkeeping, accounts and tax return (contract)	7 years (tax law)
Email address (clients)	When you become a client	Occasional updates about our service (contract, legitimate interests)	For as long as you are a client
Website usage (pages visited, IP, browser)	Cookies, Google Analytics and Google Ads tags	Improve the site, detect abuse and measure how well our advertising works (Consent)	26 months in aggregated form

We do not knowingly collect children’s data. Our ID check provider may compare a photo of you with your photo ID (a facial match) solely to confirm that you are who you say you are.

3. Cookies & analytics

We use:

• Essential cookies – keep the site secure and functional, and remember your cookie choice.
• Analytics and advertising tags (Google Analytics 4 and Google Ads, run through Google Tag Manager) – measure traffic and how well our advertising works. We only set these if you click “Accept All” or switch them on under “Customise”.
• Microsoft Clarity – shows us, without identifying you, how visitors use the site (such as where they scroll and click) so we can improve it. This is also only switched on with your consent.

You can opt out of Google Analytics by installing the Google Analytics opt‑out browser add‑on, and you can manage Google’s advertising settings at adssettings.google.com. You can change your cookie choice at any time by clearing your browser’s cookies for this site, which brings the banner back. Browser settings allow you to delete or block cookies at any time.

4. How we share data

• Hosting & backups – our website is hosted on WordPress.com, operated by Automattic Inc. Website data may be stored on secure servers located in the UK or European Union.
• Email services – business email is provided through Titan Mail, supplied via our email hosting provider.
• Bookkeeping software – Intuit QuickBooks Online, where your bank transactions, income, expenses and receipts are recorded so that we can prepare your accounts and tax return.
• Identity checks – Veriphy carries out secure online ID checks on our behalf when you become a client.
• HMRC – we send your tax returns and any other required submissions to HMRC on your behalf.
• Cloud storage & administration systems – limited client contact details, onboarding information and internal documents may be stored securely using Apple iCloud and Google services (including Google Forms, Google Sheets, Google Docs and Google Drive) for administrative purposes.
• Messaging – if you contact us on WhatsApp, your messages are handled by WhatsApp (Meta) under their own terms.
• Invoices and payments – invoices are issued through QuickBooks and paid by bank transfer or standing order. We do not store payment card details.

We only use providers that offer data protection terms meeting UK GDPR requirements.

We will never sell your information.

5. International transfers

Some of the providers listed above (for example Google, Intuit, Apple and WhatsApp) are based in, or use servers in, the United States or other countries outside the UK. Where personal data is transferred outside the UK, we rely on the safeguards required by UK data protection law, such as an adequacy regulation, the UK–US data bridge, or the UK Addendum to the EU Standard Contractual Clauses.

6. Your rights

You may:

• Access the personal data we hold (a Subject Access Request);
• Correct inaccurate data;
• Erase data in certain circumstances;
• Restrict or object to processing;
• Port data you provided to us;
• Withdraw consent at any time, where we rely on consent.

Email hello@zelahsolutions.com and we’ll respond within one month.

If you’re unhappy, you have the right to complain to the UK Information Commissioner’s Office (ICO): ico.org.uk / 0303 123 1113.

7. Security

• TLS encryption (https) on all pages
• Our hosting provider, WordPress.com, backs up the website and keeps its software up to date

8. Changes to this policy

We review this notice at least annually. Any significant changes will be highlighted on this page.